STORE POLICY

ORDER PROCESSING

Most orders are processed within 1 business day and ship within 1–3 business days. Orders placed after 3 p.m. Eastern Time may be processed the following business day. Orders placed on Saturdays, Sundays, or holidays are processed on the next business day. When available, overnight or 2nd Day Service orders received by 3 p.m. Eastern Time may be processed the same day. All purchases require payment authorization before processing and shipment.

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SHIPPING DESTINATIONS

We accept orders billed and shipped to U.S. destinations only. We do not currently ship internationally, to P.O. Boxes, or to APO/FPO military addresses.

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SHIPPING OPTIONS & CHARGES

Available shipping methods and charges are shown at checkout. Orders ship on business days, Monday through Friday, excluding major holidays. Delivery estimates begin on the shipment date and do not include order-processing time.

Standard Service: Most orders arrive within 5–7 business days after shipment.

2nd Day Service: Most orders arrive within 2–3 business days after shipment and may require a signature upon delivery.

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ORDER CONFIRMATION & TRACKING

You will receive an order-confirmation email after placing your order and a shipping-confirmation email with tracking information when your order ships. You can also sign in to My Account at www.myprettychic.shop to view your order history. UPS tracking information may take up to 12 business hours to appear after shipment.

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ITEM AVAILABILITY & BACKORDERS

If an item is temporarily out of stock, we will notify you by email with its expected shipment date. Backordered items ship as soon as they become available. Other in-stock items in the same order may ship separately. To request cancellation of a backordered item, email myprettychic1@gmail.com.

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CUSTOMER SUPPORT

For order questions or assistance, email myprettychic1@gmail.com. Please see our Shipping & Returns page for our product-return policy.